1. Purpose

This User Policy governs how individuals may access and use the yourfoodsguide Platform. By accessing, registering or using the Platform, Users agree to comply with this Policy and the applicable Terms & Conditions and other Platform policies.

2. Account Registration

Users must provide accurate, complete and current personal information.

Users are responsible for maintaining the confidentiality and security of their login credentials.

Users are responsible for activities conducted through their accounts.

Users must promptly notify yourfoodsguide of unauthorized account use or suspected security breaches.

3. User Conduct

Users must use the Platform lawfully and in accordance with the Terms & Conditions and applicable policies.

Users must not submit false, fraudulent, abusive, misleading, defamatory, obscene or unlawful information.

Users must not misuse the Platform, interfere with its operation or attempt to circumvent Platform controls.

4. Vendor Services

Users acknowledge that yourfoodsguide acts as a technology intermediary and that Vendor services are supplied directly by Vendors.

Users should verify Vendor-specific information, timings, availability, entry requirements and other conditions before relying on a listing.

Disputes concerning the actual Vendor service are ordinarily between the User and Vendor; yourfoodsguide may provide technology-enabled support.

5. Reviews, Ratings, Photos & User Content

User Content must be genuine and based on the User’s actual experience.

User Content must not be abusive, misleading, defamatory, offensive, obscene, unlawful, deceptive or promotional in a misleading manner.

User Content must not infringe intellectual property, privacy or other third-party rights.

yourfoodsguide may review, moderate, restrict or remove content that violates these requirements or applicable policies.

6. Suspension & Termination

yourfoodsguide may suspend, restrict or terminate a User account for violation of Platform policies, fraudulent or harmful conduct, suspected illegality, security or safety risks, or where necessary to comply with legal or regulatory requirements. Upon termination, the User’s access rights shall cease.

7. Related Policies

Users should also refer to the Terms & Conditions, Refund & Cancellation Policy, Support & Grievance Policy and Privacy Policy.

1. Purpose

This Vendor Policy applies to businesses and persons listing or promoting hospitality services, venues, events, products or experiences through yourfoodsguide.

2. Eligible Vendors

Eligible listings may include cafés, restaurants, dine-in venues, pubs, lounges, hotels, banquet halls, clubs, cloud kitchens, shops, event venues and other legally permitted businesses.

3. Authorization & Verification

Only legally authorized persons may create or manage a Vendor listing.

yourfoodsguide may request business registration certificates, GST registration, FSSAI licence, liquor licence where applicable, government-issued identity proof, PAN and other statutory documents.

yourfoodsguide may approve, reject, suspend or remove listings where documents are incomplete, invalid, misleading, expired or non-compliant.

4. Vendor Responsibilities

Vendors are solely responsible for ensuring that their listings, descriptions, images, menus, prices, timings, availability, event details and offers are accurate, complete, lawful and current.

Vendors must ensure that all services offered through their listings comply with applicable laws, licences and permissions.

Vendors must cooperate in good faith with reasonable support, verification and dispute-resolution requests.

5. Prohibited Vendor Content

False, misleading, inaccurate or deceptive information.

Content promoting or facilitating illegal activities, including prohibited substances or unlawful gambling.

Content infringing intellectual property, privacy or other third-party rights.

Unauthorized advertising, spam, deceptive promotions, pyramid schemes or unsolicited marketing.

6. Listing Review & Removal

yourfoodsguide may review, edit, reject, restrict, suspend or remove Vendor listings or content that violates this Policy, applicable law or Platform standards. Such action may be taken without prior notice where reasonably necessary to protect Users, Vendors, Platform integrity or legal compliance.

7. Vendor Account Suspension

Vendor accounts may be suspended or terminated for policy violations, false or fraudulent information, repeated complaints, disputes or chargebacks, suspected illegal activity, security risks, failure to provide required documentation or other circumstances requiring protective or legal action.

8. Vendor Service Responsibility

Vendors remain responsible for the actual goods and services they provide. yourfoodsguide does not own, manage, prepare, serve, store, deliver or control Vendor services.

9. Related Policies

Vendors are also subject to the Terms & Conditions, Refund & Cancellation Policy where applicable, Support & Grievance Policy and Privacy Policy.

1. Scope

This Policy applies to payments made through yourfoodsguide for Platform listings, digital services or other services for which payment functionality is enabled.

2. General Refund Rule

Once a payment is completed, refunds are generally not applicable unless expressly provided by the applicable service terms or required by law.

No refund will ordinarily be provided once a digital listing or service has been activated or substantially commenced.

3. Vendor Transactions

Where a payment relates to a Vendor’s underlying goods or services, the Vendor remains responsible for the actual service or transaction. Any Vendor-specific cancellation or refund conditions displayed at the time of booking or purchase may apply.

4. Failed or Pending Payments

Where an amount is debited but the transaction is not successfully captured, the amount may be automatically reversed by the payment gateway or User’s bank.

The original policy indicates that such reversals are usually completed within 5–7 working days; actual timelines may vary depending on the payment gateway and banking system.

5. Payment Gateway

Payments may be processed through a regulated third-party payment gateway. yourfoodsguide does not store card, UPI or bank credentials where they are handled by the payment gateway.

6. Exceptions

Nothing in this Policy is intended to exclude a refund or remedy where such refund or remedy is required under applicable law.

7. Contact

For payment-related support, Users may contact yourfoodsguide through the authorized support channel, including yourfoodsguide@gmail.com.

1. Support Channels

yourfoodsguide provides email-based support through yourfoodsguide@gmail.com.

Users and Vendors should use only authorized Platform support channels for queries, complaints and grievances.

2. Response Timeline

yourfoodsguide aims to acknowledge and provide an initial response to support requests within 24 to 72 hours.

Resolution timelines may vary depending on the complexity of the matter and the involvement of Vendors, payment service providers or regulatory authorities.

yourfoodsguide will make reasonable efforts to assist but does not guarantee resolution within a fixed timeframe or a particular outcome.

3. Information Required

yourfoodsguide may request additional information, transaction details, supporting documents or verification information where necessary to investigate a complaint.

4. Safety, Abuse & Fraud Reports

Users and Vendors may report abuse, misconduct, safety concerns, fraud or suspected policy violations through the authorized support channel. Appropriate action may include review, verification, content restriction or account action in accordance with Platform policies.

5. Vendor Support

yourfoodsguide may assist Vendors with listing creation and updates, availability and visibility issues, and interpretation of Platform policies.

Vendors must cooperate in good faith and provide accurate and timely information during support or dispute-resolution processes.

6. Disputes Between Users and Vendors

yourfoodsguide may provide technology-enabled support but is not responsible for Vendor service failures or the ultimate outcome of disputes between Users and Vendors. The Platform’s role remains that of an intermediary.

7. Contact

Email: yourfoodsguide@gmail.com

1. Scope

This Privacy Policy describes the general privacy and data-protection provisions stated in the client’s existing policy document for users and Vendors of yourfoodsguide.

2. Platform Role

yourfoodsguide operates as a digital hospitality service platform through which Vendors can list venues, menus, offers and events and connect with customers.

3. Personal Data & Account Information

Users and Vendors are responsible for maintaining the confidentiality of their account credentials.

Account and personal information should be accurate and current.

Information may be handled in connection with Platform access, account administration, listing verification, support and other Platform operations as applicable.

4. Vendor Verification Information

For Platform verification and compliance, yourfoodsguide may request documents such as business registration documents, GST registration, FSSAI licence, liquor licence where applicable, government-issued identity proof and PAN.

5. Data Security

yourfoodsguide implements reasonable administrative, technical and organizational safeguards to protect personal data.

However, no online system can guarantee absolute security.

yourfoodsguide does not guarantee protection against every unauthorized access, data breach or loss event and shall not be liable except to the extent required by applicable law.

6. Third-Party Payment Processing

Where payment processing is carried out through a regulated third-party payment gateway, payment credentials such as card, UPI or bank details are handled by the applicable payment provider rather than stored by yourfoodsguide, as stated in the source policy.

7. Applicable Data-Protection Law

Personal data is processed in accordance with the applicable Privacy Policy and applicable data-protection laws, including the Digital Personal Data Protection Act, 2023, to the extent applicable.

8. Account Security

Users and Vendors are responsible for protecting their login credentials and for promptly reporting suspected unauthorized access or security breaches.

9. Policy Updates

yourfoodsguide may update this Privacy Policy from time to time. Updated provisions may be published on the Platform and will become effective as stated in the updated policy.

10. Contact

For privacy-related queries or support, contact yourfoodsguide@gmail.com.